![]() If there is a claim on file, please follow the process for Claim Reconsideration below. Complaints should be addressed to: Missouri Care Health Plan. When thinking about filing timely claims, there are two time frames to keep in mind: The time from when the initial claim was submitted, and the time from when it was denied or resubmitted. Note: appeals must be filed within 60 days of the notice of determination. If you have Medicaid coverage, don’t risk losing your Medicare Advantage Dual Special Needs Plan (D-SNP) and Medicaid benefits. Providers may file a verbal or written complaint with the Missouri Care Complaints and Appeals Department. This document should not be distributed to Medicare-Medicaid beneficiaries.
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